Acces Intake Case Manager $49,169-$63,920

Description: Join the CWN team if you are interested about making a difference in individual’s lives within our communities here in beautiful Northwest Michigan.
Where everyone’s life is valued, has meaning, and each person is treated with dignity and respect, please come, and join us!! The Case Manager works with a specific specialty population, i.
e.
adults living with Severe Mental Illness (SMI), children and youth living with Severe Emotional Disturbances (SED), and/or adult or children living with Intellectual/Developmental Disabilities (I/DD), and individuals living with co-occurring substance use disorder.
Works with the client and his/her chosen support network in developing treatment and recovery plans that promote individual choice, the use of community resources, and formal and informal supports in pursuit of the individual’s desired future.
Assists the client in the assignment of available agency resources to the plan and monitor those supports and services according to the plan.
Services and supports are based on the principles of recovery and self-determination.
The Case Manager works under the clinical supervision of the Clinical Services Supervisor.
CWN recognizes all person’s vulnerabilities to trauma, and traumatic experiences and that impact on daily living.
It is our practice to use practice models suitable to our job that are evidence based or sound practices that support our daily functions, models of treatment, and strength-based initiatives and outcomes.
As a member of the CWN team staff will provide support throughout the agency, develop leadership skills, complete their tasks with efficiency and effectiveness and accept that all practices adhere to a recovery-based practice, providing the supports and guidance to empower, and promote recovery in clients and peers.
CWN strives for collaborative relationships within the community, working with others in a professional, respectful, and positive manner that enhances a culture of creativity and support.
Job Specific: · Coordinates quality person centered planning for clients and ensures its implementation based on the principles of recovery and trauma informed care.
Ensures the implementation of self-determination principles that incorporates strengths and abilities.
· Provides outreach service to clients in their homes and in the community.
· According to person/family centered plans provides advocacy, linking, coordinating, and monitoring to assist with housing, education, transportation, employment, financial, social, psychiatric, and other clinical and community inclusive activities.
· Monitors mental and physical health status, including monitoring medication use and management.
· Provides appropriate interventions designed to stabilize and improve functioning and assists the clients to experience a positive recovery process from a severe mental illness and/or co-occurring disorder.
· Assists the clients to achieve quality of life.
· Provides assessments and crisis stabilization of clients experiencing a mental health crisis including consultation with primary care providers, other organizations, and individuals.
· Provides substance use disorder treatment interventions to clients with co-occurring disorders.
· Coordinates skills training and support in daily living skills and in activities designed to foster recovery.
· Makes referrals and facilitates access to health care and community resources and assists with discharge planning for assigned clients.
· Provides timely clinical documentation in the electronic medical record that includes amount, scope and duration of services provided in accordance with the person-centered plan.
· Complies with agency policy, MDHHS,, CARF, and Medicaid criteria for clinical documentation for all aspects of the medical record including, but not limited to, intake assessments, person-centered plans, person-centered plan reviews, releases of information, progress/activity notes, annual psycho-social assessments and discharge summaries.
· Promotes recovery and respects the choices and autonomy of clients while teaching and encouraging actions that will promote good mental and physical health.
· Participates in team meetings and other staff meetings as requested to maintain proficiency and develop competency, and meets regularly with supervisor for consultation, supervision, and resource development.
· Participates in meetings and trainings as requested to maintain proficiency and develop competency.
· Provide secondary agency day crisis coverage as assigned by supervisor or director.
· Contributes to team effort by accomplishing related results as needed.
· Performs duties and responsibilities in ways that promote goodwill, build positive relationships.
· Preserve human dignity and contribute positively to the CWN service organization.
· Actively participates in the mission and vision of CWN and practices using sensitivity to race, ethnicity and culture as well as assuring Trauma Informed Practices.
· Complies with all policies and procedures of the agency.
· The employee will complete other tasks as needed in various programs as assigned by supervisor.
Population specific Essential Duties and Responsibilities: · Children and Youth - completion of 24 hours of training each fiscal year that focus on issues that are specific to children and adolescents for those case managers assigned to the Children’s Diagnostic Services Team.
· ACT – Provides 24/7 crisis response coverage for ACT clients as needed.
· Organizational Wide-Duties and Responsibilities: · Customer Services: Treats customers and co-workers with dignity and respect.
Presents a professional image to consumers in appearance and work habits and works within boundaries of CWN ethical standard in the Compliance Plan, and regarding standards associated with position responsibilities.
Maintains confidentiality in accordance with CWN policies and procedures and HIPPA guidelines.
· Teamwork: Works collectively to enhance team performance.
Promotes discussions that share knowledge and experiences and promotes positive team solutions regarding team conflicts and performance issues.
Assists co-workers to contribute to overall success of the team and agency.
· Problem Solving and Decision Making: Independently identifies and solves problems with an appropriate level of supervisory direction.
Applies sound problem-solving skills.
Decisions reflect the best interest of the organization.
Accepting responsibility for decisions and resulting consequences.
· Communication: Communicates (oral and written) professionally, respectfully, and positively with clients, coworkers, community members.
· Productivity and Quality: Meet expectations set by agency relative to productivity (volume of work, accuracy, and timeliness of its completion) and quality as defined by the position.
· Computer Systems: All employees must possess a sufficient understanding of computer operation to be able to navigate in and out of software to effectively learn and utilize the Agency’s electronics systems and various software programs.
· Integrity: Demonstrates responsible and honest behavior in all roles, tasks and responsibilities.
Follows through on commitments.
Follows agency policies and procedures.
· Confidentiality: Observes all rules of confidentiality, both internally specified by poly and procedure and externally required by law.
· Reliability: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best jo possible; keeps commitments · Mandatory Trainings and Self Development: Understands training requirements and attends required curriculum.
· Guidance/Work Direction Received: Follows established policies, procedures, or practices in performing most duties and assignments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Check and review assigned clinical specialty population Employee must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, clients, business partners and community stakeholders.
Employee must exercise independent decision-making and work effectively in a team-based environment.
The employee will complete other tasks as needed in various programs as assigned by supervisor.
Adult CSM: · Education, training and/or work experience in the behavioral health field with adults diagnosed with severe and persistent mental illness, co-occurring disorders and/or developmental disabilities.
· Individuals assigned to this specialty population should have the ability and training to gather and interpret motor/sensory, cognitive, psychosocial and physical health information for all adults and elderly.
· Individuals assigned to this specialty population should have the ability to gather and interpret information of the needs of the client and the range, intensity, and duration of care, habilitation, or rehabilitation required.
Children and Youth CSM: · Education, training and/or work experience in the behavioral health field with youth and children with serious emotional disturbances.
· Individuals assigned to this specialty population should have knowledge regarding the growth and development of children and youth and its relation to understanding the range of treatment, care and services needed by clients in this specialty area.
Access Intake CSM: · Reviews and recommends services for consumers; provides clinical information to appropriate program staff.
· Interacts constructively and positively with the people served and their families and significant others.
· Facilitates consumer choice.
· Provides day crisis coverage.
· Participates in meetings and trainings as requested to maintain or improve proficiency.
· Contributes to team effort in a collaborative manner.
· May maintain a small caseload of assigned clients with case management needs General Position Competencies: · Understanding and/or ability to learn the impact of trauma on persons lives and their recovery path for children through elderly adults · Ability to communicate verbally and in writing effectively.
· Ability to meet at times and locations chosen by the client, guardian or other important persons involved in the client’s care and recovery plan.
· Possess or acquire ability to use computers in a clinical setting (or a non-clinical setting such as in the community or at a consumer’s home).
· Process skills in crisis management preferred · Understanding of the impact of SUD and treatment and management for Co-Occurring disorders · Understanding of the impact of chronic health conditions and treatment as well as impact on mental health issues.
· Effective problem-solving skills · Basic reading and arithmetic skills are required.
· Excellent customer service skills are required.
· Ability to work efficiently providing quality services in a variety of settings in the community.
(Primary Care, Hospital, School, Homes) · Attention to detail and excellent organizational skills are required.
· Participates in meetings and trainings as requested to maintain proficiency and develop competency.
· The ability to demonstrate absolute discretion with confidential information is required.
· Experience with Microsoft Office applications (Word, Excel, Power Point, etc.
) is highly desirable.
· Experience using office equipment (including, but not limited to, desktop telephone, computer, copier, fax machine, scanner, laser printer, and desktop calculator).
Requirements: Knowledge, Education and Training (licenses, programs, or certificates): · Bachelor’s degree in Social Work or a related field required as outlined by the State of MI Medicaid Provider Manual.
· Full Michigan licensure preferred or Michigan Limited License in field of practice considered.
· Applicant must be eligible to complete supervision standards to meet full licensure with the first two years of employment.
· Full Michigan Licensure will be expected for continued employment · Ability to obtain QMHP and/or QIDP appointment within the first year required.
· Must be a Child Mental Health Professional (CMPH) or qualify for CMPH as defined by Michigan Department of Community Health – for Children and youth CSM Experience: A minimum of one year of progressively more responsible or expansive experience with adults living with serious mental illness, children living with SED and/or developmental/intellectual disabilities is required.
Lived experiences with mental illness, developmental disabilities, and/or substance use disorders valued.
Interpersonal and Communication Skills: Frequently interpreting and translating facts and information; explaining situations and issues to people and advising them of alternative or appropriate courses of action; and/or interviewing and developing information from others on a moderate level.
Guidance/Work Direction Received: Vast majority of job duties are performed in accordance with well-defined policies, procedures and instruction, the incumbent uses some discretion in applying policies and procedures prescribed by management.
Supervisory or Managerial Responsibility: No managerial or supervisory authority.
Visual Concentration: Requires an average level of visual concentration.
Job Complexity: Regularly requires planning, multi-tasking, solving problems, analyzing situations, making decisions, or thinking creatively.
Job Impact: Impacts measures of financial activity or results on a regular basis, but to a moderate degree.
Presents regular opportunities in which errors in judgment may have a moderate impact on the well-being or legal rights of others.
Working Conditions: · Periodically requires physical exertion beyond that typically found in office or administrative jobs.
· Requires travel within the community to numerous locations and client homes and/or other organizations within the community · Work is regularly carried out in mildly disagreeable conditions.
Factors such as temperature, noise, or other surroundings yield an identifiable level of discomfort.
· Tasks performed produce exposure to injuries such as minor burns, cuts, abrasions, or falls beyond that of the typical office environment regularly.
Specific Requirements: · Must have a valid Michigan’s driver’s license and a good driving record.
· Must be available to work a fully flexible schedule including evenings, weekends, and holidays.
· Must be certified in First Aid and CPR within 90 days of hire.