Front Desk Manager

Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees? The Hospitality industry is one of the fastest growing markets and we are currently looking for positive and professional Guest Services Manager to enhance our team.
The Guest Services Manager is responsible for managing guest and front office operations.
They ensure guests are welcomed, have a smooth check-in, check-out process and all payments have been received.
They also manage the guest service staff, lobby activities and respond to guest requests and complaints.
We are dedicated to giving our guests the highest standard of service.
Consistent teamwork and personalized service are essential to this position to ensures our guests receive a long-lasting and memorable experience.
With a focus in hospitality, we strive to continuously support and strengthen our community.
We are truly passionate about creating a diverse, positive and fun working environment for our associates that will encourage growth, loyalty and commitment.
Duties and Responsibilities: Create a positive, fun, safe and professional work environment Establish clear performance expectations for staff Conduct interviewing, hiring and new hire training to explain policies, procedures and use of systems Schedules department staff, assigns work tasks and coordinates activities to ensure adequate and consistent levels of service Observes performances to ensure adherence to hotel policies and established operating procedures Ensures that services meet customer expectations and the quality meets company standards Addresses concerns regarding work performance and personnel actions Conducts annual performance reviews for department staff Keeps records of room availability, guests' accounts and maintains emergency reports Tracks room revenue, occupancy percentages and other front office operating statistics Totals end of day reports to verify charges, payments and balance cash banks Greet and acknowledge guests Supervise, coordinate and participate in daily operation of guest service duties ? Receives telephone calls, makes reservations, checks guests into and out of the hotel, collects payment and posts charges to accounts Provides support to the Sales Department by inputting rooming lists, issuing gift bags/package items and providing baggage handling Investigates and resolves complaints and concerns regarding guest services Assists with office operations such as coding invoices, approving payroll, filing, requisition of supplies and equipment and other clerical services Assists in the Market/Gift Shop by conducting inventory, ordering supplies, stocking and pricing items Stays up-to-date on industry trends and popular concepts Report to maintenance needed repairs or unsafe conditions Perform other duties as assigned Requirements: Basic computer skills Strong communication skills Reading and writing abilities Basic math skills Skills and Abilities: Passion for service and helping people Problem solving, reasoning and time management abilities Initiative and willingness to learn Ability to work a flexible schedule including weekends and/or holidays Benefits: Competitive salary Paid training Generous paid time off 401K Referral bonus program Recognition awards Medical insurance Dental and vision coverage Short term disability, critical illness, accident coverage and life insurance Continuous growth opportunity Discounts on hotel stays The statements here are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.