Director of Sales Contract Administration and Planning

General Information: Job Title: Director of Sales Contract Administration and Planning Division: Brunswick Bowling Products, LLC, Muskegon MI Department: Contract Management Reports To: (Title) VP Finance Job Summary: The Director of Sales Contract Administration and Planning is responsible for worldwide sales administration and planning of the Sales contract segment of Brunswick Bowling Products.
Functional responsibilities include: Business Management.
This includes data analysis, forecasting, data management, production planning, exception requests, and reporting to support strategic business decisions.
Pricing Administration.
This includes setting Capital Equipment pricing, managing the pricing and quotation tool, contract margin analysis, and strategic pricing.
Contract Management.
Responsible for coordinating product availability, delivery, scheduling, and customer success while actively managing a team of Associate Contract Managers.
Major responsibilities of this position include capital equipment forecasting, inventory planning, scheduling, and expediting materials from Muskegon, Direct Suppliers, and our Hungary Plant to help ship contracts as complete as possible.
This prevents delays in installation and increases customer satisfaction.
Duties and Responsibilities: (% increments must be no less than 5%) % of Time Spent Primary Duties & Responsibilities 25 Own and oversee the Business Management function which includes data analysis, forecasting, data management, production planning, and process improvements to simplify and improve business processes.
Publish monthly and quarterly reports for pinsetter forecasting, expedites and service reports.
25 Develop tools and processes to automate and improve forecasting, production planning, and installation logistics.
Manage and prioritize the allocation of inventory for sales contracts working closely with purchasing, service and logistics departments in order to schedule and ship all sales contracts on time and complete.
Monitor all back-ordered items ensuring they arrive at their destination avoiding return trips by installers.
20 Manage and guide Associate Contract Managers (ACM) in their daily contract processing activities helping to develop and maintain the kind of Customer Service that is above and beyond what is expected.
Mentor and counsel regarding daily processes and expedite requests.
Assist ACMs during high volume contract processing times with whatever is necessary to maintain productivity standards.
Coordinate and implement Engineering Changes as they pertain to contract consist along with temporary product substitutions considering inventory availability.
15 Manage and guide team responsible for communication with worldwide sales, purchasing, logistics, product management, worldwide service, credit and accounting departments concerning contract requirements and handling.
Communicate and document all internal and external correspondence relating to the contract from inception to completion of contract installations.
15 Manage and guide team responsible for Capital Equipment pricing, Configure-Price-Quote (CPQ) sales tools, contract pricing analysis, custom product management, strategic pricing and sales analysis to drive improved business decision making.
Minimum Position Qualifications: Experience Minimum 5 years working in a customer service, sales, or pricing/product management atmosphere.
Must be experienced with PC applications, forecasting and reporting.
Must be expert in Business Objects, ERP systems and Advance Excel user.
Experience implementing change, including tools and processes Education Level Bachelor’s degree required or at least 10 years of equivalent work experience.